Engage
We engage people at the intersection of people, process, and technology to improve the total experience.
It’s simple: we are in business to improve the total experience for your customers, employees, and users.
Total Experience (TX) — the strategy of creating excellent shared experiences for anyone who touches an organization — is a top priority for the Federal Government, and we’re ready to help meet the challenge. From the beginning, we engage you and your stakeholders with a unique blend of Human-Centered Design (HCD), change management, and TX services so you can achieve real change and impact at scale.
Together, we engage your customers and improve their experiences.
“[Your Organizational Change Management stakeholder mapping exercise] was the best intentional exercise [we have] ever done.”
—Client in the U.S. Department of Veterans Affairs
TOTAL EXPERIENCE
We help forward-thinking agencies see the connection between achieving their mission and delivering a meaningful TX to customers, employees, and users.
How you interact with your desired audience at every touchpoint matters. We help you develop a thoughtful TX strategy to make those interactions as easy and valuable as possible, resulting in improved equity in service delivery and increased trust in government.
HUMAN-CENTERED DESIGN
We put the end user at the center of our design efforts to ensure the final product fits their needs.
We dig deeply into the end user’s experience, asking the right questions up front to ensure we’re understanding and addressing their real needs. Combine this with our iterative approach for ideation and prototyping, and the result is an innovative solution that saves time and money for our clients.
CHANGE MANAGEMENT
We help organizations do what doesn’t come naturally — navigate change.
Change isn’t easy for anyone, but it’s vital if an organization is going to grow and succeed. Our Prosci-certified professionals help formulate and execute strategies for organizational change, leveraging best practices to help people adopt the processes, tools, and initiatives their organization needs to realize its goals.
Like What You See?
Dig deeper by learning about the Magnify© tool that supports the human-centered analysis in our Engage services. Read more about our rapid contracting approach (SBIR) that gets you access to these services quickly.
CLIENT OUTCOMES
How we help clients
Don’t take our word for it! Contact us if you’d like to hear more directly from our clients.
Veterans Crisis Line Modernization
Our team is modernizing the crisis line to improve its technical ability to serve our Veterans and their loved ones in crisis. We’re making it more reliable and technologically scalable, with an improved Veteran and employee experience.
Enterprise Learning
To help VA achieve human-centered training and education for their entire workforce, we leverage our Magnify© tool to assess and improve their learning activities and provide as-needed support in mentoring, coaching, leadership development, webinar, and micro-learning services.
Total Experience Transformation
We helped enable a faster and smoother total experience for Social Security Administration (SSA) employees and customers through Total Experience (TX) best practices and governance methods, like service channel improvement and cross-functional teaming.
Remote Workforce Management
Air Force clients who are spread out geographically stay efficient and mission-focused through our customizable Digital Workforce Capabilities Suite. Designed through User Experience techniques that keep the remote worker’s needs in mind, the capabilities enhance collaboration and communication so workers have an improved employee experience and can focus time and energy on what matters most.
