JJR Solutions to Improve Employee Experience for AF Client in New CX & Service Design Contract
Dayton, Ohio—JJR Solutions has been chosen to improve the employee intranet experience for the U.S. Air Force Program Executive Office (PEO) Business Enterprise Systems (BES) Directorate in a new Customer Experience (CX) and Service Design contract.
“We’re excited to be leveraging our Total Experience (TX) capabilities and Digital Workforce Solution to transform BES’ current intranet into a more user-friendly and efficient platform,” said JJR Solutions President and Chief Operating Officer Carly Cox.
Renee Hess, who serves as the JJR Program Manager for the contract, added, “One particular improvement we’ll be working on is to design a hoteling solution on BES’ existing software. The hoteling feature will help them coordinate locations and seating for their approximately 900 employees assigned to various BES offices in the Wright-Patterson AFB area. It will also allow visitors from BES locations nationwide to schedule a seat at one of the local BES offices. Our human-centered approach will make their existing systems and processes more streamlined so they can focus more time on their mission.”
Hess will lead a team of JJR experts in Dayton; Washington, DC; and Florida to accomplish this work. The contract base period began July 10, 2023, and runs through July 9, 2024, with four option years available.
The contract is through JJR’s Phase III Small Business Innovation Research (SBIR) Basic Ordering Agreement, which is available to any Federal agency. The SBIR gives clients full access to JJR’s Magnify© methodology, which blends Human-Centered Design (HCD) and TX into a design process that keeps end users as the focus and helps them adapt to new processes and systems smoothly.
“Our HCD and digital workforce experts are top-notch,” concluded Cox. “We are thrilled to see them making a positive impact on the BES client’s TX.”
ABOUT JJR SOLUTIONS
Headquartered in Dayton, Ohio, JJR Solutions is a Service-Disabled Veteran-Owned Small Business working to improve the health, well-being, and security of our communities and nation through management consulting and technology solutions. To learn more, visit www.jjrsolutions.com.
