JJR Solutions Selected to Support SSA Digital Transformation Affecting Millions
Dayton, Ohio—JJR Solutions is poised to impact the user experience of millions of people through its new Digital Transformation contract with the Social Security Administration (SSA).
JJR will be improving the digital experience of SSA’s almost 60,000 employees (ssa.gov) and approximately 69.1 million customers (ssa.gov) by helping align SSA toward a Customer Experience (CX) mindset and improved CX governance methods.
JJR Solutions CEO Dave Judson explained, “One of SSA’s strategic goals is to ‘optimize the experience of SSA customers,’ which includes expanding digital services and building a customer-focused organization. We will support this goal by enabling faster employee business decisions and an improved customer experience.”
“We are excited to be a part of this meaningful endeavor to make a difference in how millions of people interact with SSA,” he continued.
The contract is JJR’s first with SSA and was acquired through JJR’s Phase III Small Business Innovation Research (SBIR) Basic Ordering Agreement, which is available to any Federal agency. The SBIR gives clients full access to JJR’s Magnify© tool, a tool that captures human-centered data to ultimately improve team, system, or organizational performance. JJR will partner with McKinsey & Company to support SSA on this effort.
The Digital Transformation contract base period began May 16 and runs through November 15, 2022, with optional tasks available for analyzing human-centered data and using it to design improved experiences for customers and employees.
Jacqueline Gill will serve as JJR Program Manager for the contract, leading a team of experts in Dayton and Washington, DC.
“We are thrilled to begin what we hope will be a lasting partnership with SSA,” Judson said. “Improving the CX of millions and the employee experience for tens of thousands is an amazing opportunity and another piece to accomplishing our purpose of improving the health, well-being, and security of our communities and nation.”
ABOUT JJR SOLUTIONS
Headquartered in Dayton, Ohio, JJR Solutions is a Service-Disabled Veteran-Owned Small Business working to improve the health, well-being, and security of our communities and nation through management consulting and IT solutions. To learn more, visit jjrsolutions.com.
